Housing FAQs (EventConnect)
For groups and events utilizing our online housing system for their hotel stay in Fargo-Moorhead.
Other Questions
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Visit Fargo-Moorhead Housing can only assist with questions directly related to hotels for the event. Questions not specifically about hotel blocks should be directed to the event director, as Visit Fargo-Moorhead Housing is independent of all event logistics outside of hotel accommodations.
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CR = courtesy rate, no rooms are held for these types of events
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Pickup should NOT be added to Simpleview for Sports events. EventConnect will send you information on when actualized pickup is due and will invoice you for those rooms. Please note that a rooming list may need to be provided if there is a large discrepancy between the rooms reserved and your pickup.
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Taxes should be listed out individually- Tourism Tax, Provincial/State Tax, and "Add" City Tax. Once you list them in an RFP, you can save them to default to future RFPs. We want transparent pricing for guests, so please enter this next time you submit.
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Be sure to check the rebate, commission, and comp room fields. We have encountered many incorrect entries, and we don't want you to be overcharged!
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IATA Numbers should NOT be entered in your PMS for any Visit-Fargo Moorhead blocks. This will charge your property commission that is not owed.
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Promoted Amenities should be checked on all RFPs. Otherwise, these amenities are not highlighted to the guest(s).
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Visit Fargo-Moorhead Housing Hours & Contact Information
If your question was still not answered or you require additional support, please email housing@fargomoorhead.org or call 701-365-4565.
We are open Monday-Friday, 9:00a-4:00p, except for major holidays.