Housing FAQs (EventConnect)
For groups and events utilizing our online housing system for their hotel stay in Fargo-Moorhead.
Other Questions
Visit Fargo-Moorhead Housing can only assist with questions directly related to hotels for the event. Questions not specifically about hotel blocks should be directed to the event director, as Visit Fargo-Moorhead Housing is independent of all event logistics outside of hotel accommodations.
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CR = courtesy rate; no rooms are held for these types of events
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Do NOT add pickup to Simpleview for Housing events. EventConnect will send you information on when actualized pickup is due and will invoice you for those rooms. Please note that you may need to provide a rooming list if there is a large discrepancy between the rooms reserved and your pickup.
- List taxes individually: State, County, City, Occupancy. Please leave the "Include in Published Rate" box unchecked. Once you add them to one RFP, you can save them as a default on future RFPs. This is vital for transparent pricing and eliminating confusion for guests.
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Be sure to check the rebate, commission, and comp room fields. We have seen many incorrect entries, and we don't want you to be overcharged!
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IATA Numbers should NOT be entered in your PMS for any Visit-Fargo Moorhead blocks. This will charge the property commission that you don't owe.
- Check the boxes for Promoted Amenities on all RFPs. You can set defaults in your hotel dashboard or save them on your next RFP submission. If you don't mark amenities, guests won't be able to search for them in the hotel feed.
Visit Fargo-Moorhead Housing Hours & Contact Information
If your question was still not answered or you require additional support, please email housing@fargomoorhead.org or call 701-365-4565.
We are open Monday-Friday, 9:00a-4:00p, except for major holidays.