Housing Bureau Assistant

The Fargo-Moorhead Athletic Commission powered by the Fargo-Moorhead Convention & Visitors Bureau is looking for a customer relations-oriented individual to help provide reservation services by booking sporting participants into room blocks at participating area hotels. The housing bureau assistant will work directly with the housing bureau manager and other sports department staff to ensure the efficient operation of all housing bureau-related services. The ideal candidate will possess an expansive desire for customer service as well as have a strong commitment to organization and detail.

Essential Duties:
Housing Services:
▪ Generate contracts with hoteliers for events utilizing housing bureau software
▪ Ensure hotelier responses in contracts are in accordance with initial lead ▪ Program event data into housing bureau software to create usable website link for attendees
▪ Answer housing reservations phone line and create housing reservations by entering data into housing bureau software
▪ Assist with handling any issues that may arise with customer reservations ▪ Promptly return voicemails left on housing bureau reservations phone
▪ Ensure reservations are being processed by hoteliers in an efficient and time-sensitive manner
▪ Stay knowledgeable about area hotels in order to answer attendees questions regarding them
▪ Create and disseminate reconciliation reports following each event to hoteliers
▪ Help with monitoring hotel room blocks to ensure large numbers of blocks are not left unfilled
▪ Make necessary adjustments in software after receiving reconciliations back from hoteliers
▪ Assist with potential expansion of housing bureau software for courtesy rate events
▪ Curate databases as needed

Other Functions:
▪ Research and order promotional giveaways as directed by supervisor
▪ Other duties as assigned by supervisor, director of sports or CEO as this is a malleable, newly created position

Minimum Qualifications and Abilities: Qualifications:
▪ Knowledge of Microsoft Office programs
▪ Customer service attitude
▪ Strong speaking/communication skills

▪ Handle stress in a proactive and efficient manner
▪ Multi-task

Work Environment, Physical Requirements, and Additional Information:
Work Environment:
▪ Primarily indoors, office environment with the option to work remotely after a probationary period
▪ Light lifting of up to 50 pounds
▪ Sitting and typing for long periods of time
▪ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
▪ Monday-Friday: Variable per week based on the volume of work, approximately 10-25
▪ $15/hour
▪ This is a part-time, non-benefited position

To apply, send information and resume to kali@fargomoorhead.org


Travel Ambassador

The Fargo-Moorhead Convention & Visitors Bureau is seeking a fun, energetic individual for part-time work.

Essential Duties:
• Easily greet and converse with visitors and make them feel welcome 
• Have a team-player attitude and a willingness to go above and beyond to deliver exceptional customer service 
• Answer the backup telephone in a friendly, helpful manner 
• Fill brochures, keep the Visitors Center clean, be comfortable exchanging money for merchandise sales, and other duties as assigned 
• Have fun, be personable, and have an enthusiasm for North Dakota and Minnesota! 

Work Environment, Physical Requirements, and Additional Information:
• Be able to move and lift up to 30 pounds
• Flexible scheduling is available if needed. This position will require the applicant to work some Saturdays and Sundays. This position is part-time – 32 hours a week or fewer.       
• Daily Shifts: 8:30 am – 4:30 pm  
• Special Events: Hours are variable and are dictated by event calendar 

To be considered for application, please email resume to Mallari Ackerman at mallari@fargomoorhead.org